The warranty policy is linked to the packaging of the product box. Any claims made MUST be accompanied by the original packaging including all its contents and the original receipt.
We strongly advise safe storage of the packaging and original receipt until the warranty period expires.
Warranty Terms
- Proof of purchase must be produced for all warranty claims.
- Warranty is BACK TO SHOP. Onsite jobs will be charged extra.
- The warranty is void if the seal is tampered with or there is physical damage.
- The warranty does not cover failures or problems caused by power fluctuations or surges.
- NO WARRANTY on power supply, chargers/adapters, power cables, consumables, laptop keyboard, speakers, and laptop screens. Please ensure you test on the same day you receive these items.
- Warranty on NEW Laptops and Computers is 1 YEAR or as per the manufacturer’s terms and conditions.
- Warranty on USED/REFURBISHED Laptops and Computers is 3 MONTHS on parts (*1 MONTH on Battery) and 6 MONTHS free service.
- Warranty on NEW generic accessories and NEW Batteries is 1 MONTH.
- Warranty on NEW branded Accessories, Monitors, and Printers is 6 MONTHS.
- On average, batteries for refurbished laptops last between 2 to 3 hours or more after full charge depending on your tasks. Do Notify us within 7 days of purchase regarding any battery issues.
- No software is loaded unless legally purchased or indicated.